Refund Policy

1. Scope of This Policy

This policy explains how money is returned to you after a booking made through the Vriddhi Nexus platform is cancelled, or where a payment did not result in a confirmed booking. What it costs to cancel is covered in our Cancellation Policy.

2. How a Refund Is Determined

Refund eligibility is determined based on the circumstances of the booking and the applicable operator, cancellation or payment policy.

Certain platform charges, payment charges, promotional amounts or convenience fees may be non-refundable where permitted by law and where disclosed to you.

3. Refund Processing

Once approved and initiated, refunds will generally be processed back to the original payment method unless another method is required or permitted.

4. Refund Timelines

Actual credit timelines depend on banks, payment gateways, card networks and UPI service providers and may therefore vary. Once we have initiated a refund, the time taken for it to appear in your account is controlled by those providers rather than by us.

Please contact our support team if an approved refund has not been received within the expected banking or payment-provider timeline.

5. Payment Debited but Booking Not Confirmed

You should not consider a reservation confirmed merely because payment has been debited. A reservation is confirmed when a valid booking confirmation, ticket, booking ID or PNR is generated and communicated to you.

If payment is debited but a booking is not confirmed, Vriddhi Nexus will verify the transaction with the relevant payment and booking partners. Where a refund is applicable, it will be initiated in accordance with the applicable payment, banking and refund procedures.

6. Where the Operator Cancels

Where an operator cancels a journey and confirms refund eligibility, Vriddhi Nexus will facilitate the applicable refund based on information and funds received or authorised by the relevant operator, aggregator or payment partner.

7. How to Raise a Refund Query

Write to support@vriddhinexus.com with your booking ID or PNR and the date of cancellation. We will tell you the status of the refund and the reference under which it was processed.

Consumer grievances may also be raised with our Grievance Officer, Mettu Sai Prasad, at saiprasad@vriddhinexus.com or +91 6364096792.

8. Changes to This Policy

We may update this policy from time to time. The version published when you make a booking is the one that applies to that booking.

9. Contact Us

For refund queries:

Vriddhi Nexus Private Limited

Email: support@vriddhinexus.com

Website: www.vriddhinexus.com